Last modified May 1, 2015
Trivanta LLC (“Trivanta”) operates the web site at www.Trivanta.com (“Site”). We respect the privacy of each user of the Site (referred to as “you” or “a user”), whether you are just beginning your real estate search or have previously visited our Site. This Privacy Statement gives you specific information about how we protect your privacy, how we treat information we collect on the Site that identifies an individual user (“Personal Information”), and how we use aggregated information.
Collection and Use of Your Personal Information
We collect your Personal Information on the Site in order to enhance the services we offer you. We collect Personal Information from you only when you voluntarily submit it in order to obtain certain services or information, including (a) registrations for special communications, such as saving a search for you and, but only if you request it, sending you new listings that fit the profile of your saved search; (b) requests to find a property, to list your property, and to contact a sales associate; (c) requests to contact us; (d) requests to receive periodic industry updates; (e) requests to email a listing to a friend;
Requests to Find or List a Property and to Find a Sales Associate
If you submit a request through this Site to find or list a property or to find a sales associate, you will be asked to provide Personal Information and we refer this information to one of our sales associates.
If you contact us, we collect Personal Information, which is retained. If your inquiry or complaint requires a response from us, it is referred to the appropriate department for research and a response.
Refer a Listing to an Associate
If you choose to send a listing to an associate, you will be asked to provide the associates name and email address in order to personalize and send the email. We may store this information, and the information may be used to send additional informational emails.
Collection of Non-Personal Information
Even if you do not send us any Personal Information, we collect information about how you use our site (“Non-Personal Information”). This information cannot be used to identify you personally and is explained in more detail below under “Non-Personal Information”.
Like many sites, we obtain Non-Personal Information such as IP (internet protocol) addresses, browser types, the name of your ISP (internet service provider), information about where a user comes from before arriving at our Site, what pages a user visits, the order of those pages, and the amount of time spent on each. A vendor performs this service for us by sending a cookie to gather this information, compile it, and report to us. We use Non-Personal Information to customize the advertising and content you see, improve our services, conduct research, and provide anonymous aggregated reporting for internal audits and third-parties.
Use of Information
We use the Personal Information and the Non-Personal Information we collect on the Site (a) to provide you with the services that you ask to receive through the Site, including saving searches and, if you request it, sending you updates about those searches; (b) to receive, if you choose, to receive periodic industry updates; (c) to answer your questions or complaints; (d) to refer you sales associates about finding or listing a property:(e) to refer a listing to a associate; and (f) for analytical purposes to help us improve the Site and for our business generally.
Sharing Your Information
We do not rent, sell, or share with third parties the Personal Information we collect from you on this Site except (i) to provide information or services that you have requested, (ii) with your permission, or (iii) under the following circumstances:
- Third party vendors we engage to provide services on our behalf, such as hosting, web-site development, and support, have access to Personal Information, but they have agreed not to disclose the Personal Information or to use it for any purpose other than providing the requested services.
- There may arise special circumstances where it is necessary for us to disclose and use Personal Information and Non-Personal Information, such as: to enforce this Privacy Statement or any other part of our Terms & Conditions to protect our property or rights; to protect the safety of anyone; to investigate, prevent, or take action regarding illegal or improper activities; to carry out a merger or consolidation with another entity, a sale or transfer of some or all of our assets, or any similar transaction; or for other reasons we determine in good faith are necessary, appropriate, or required by law, such as when we respond to subpoenas, court orders, or other legal or administrative process.
The Site contains links to third-party web sites. If you hold your mouse over a link, it will indicate whether clicking the link will send you off our Site. When you click on those links, you will go to a third-party site where you will be subject to that site’s privacy statement and we encourage you to read that policy statement. Please be aware that we are not responsible for the privacy practices of those other web sites and we expressly disclaim any liability for their actions, including actions relating to the use and disclosure of Personal Information by those third parties. We remind you to be aware of when you leave our Site and encourage you to read the privacy statement on any web site that collects your Personal Information.
Our hosting services maintains its systems in accordance with reasonable industry standards to reasonably secure the information of its customers. However, no data transmission over the Internet can be guaranteed to be 100% secure. “Perfect security” does not exist on the Internet, and you use the Site at your own risk.
Correction/Updating Personal Information
If your Personal Information changes or if you no longer wish to use the Site, you may correct or update your Personal Information or unsubscribe from any industry updates you have requested by modifying or deleting your profile on the Site, writing to customer service at:Trivanta LLC
807 Nueces Street
Austin TX 78701
or sending an email from the following link: Here.
This Site is not directed to children under the age of 13 (“Children”), and we do not knowingly collect any information, including Personal Information, from Children.
Comments and Questions
If you have any questions or concerns about this Privacy Statement, please contact us by using the Contact Us feature or by postal mail at:Trivanta LLC
807 Nueces Street
Austin TX 78701